Return & Exchange Policy

🛍️ Product Inspection Period

To make your shopping experience easier and more secure, Liang Dian Biotech Co., Ltd. offers a 7-day product inspection period (including weekends), starting from the date you receive your item(s), in accordance with Taiwan’s Consumer Protection Act.

If you wish to return an item, please contact our customer service within 7 days and provide the following information:

• Name

• Order number

• Phone number

• Product name for return/exchange

• Reason for return/exchange (with photo evidence)

Our team will assist you with the return or exchange process after confirming the item is complete and eligible.

※ If you've received a printed invoice, please return it along with the product.

🔁 Return & Exchange Guidelines

To qualify for a return, items must:

• Be unused and unopened

• Be free from any human-caused damage (stains, malfunctions, scratches, etc.)

• Include the original packaging, including the outer box

• Be in resalable condition

If you are unsure whether your item qualifies, please contact our customer service team.

✅ Returns & Exchanges Accepted If:

1. The issue was caused by us (e.g. wrong item, damaged packaging during shipping, product defect)

2. You changed your mind (e.g. dislike of style, not what you expected) — returns still accepted within 7 days

❌ Returns Not Accepted If:

1. Over 7 days have passed since receiving the item

2. Product has been opened or used, or shows human-caused damage (e.g. stains, malfunctions, wear, scratches)

3. Outer box has minor creases that don’t affect product quality

4. Packaging is incomplete, or invoice/accessories are missing

5. Return is deemed malicious or excessive

6. Repeat returns of the same item due to personal reasons (future returns may be declined)

7. The item was returned to us because it wasn’t picked up at a convenience store on time; reshipping will require additional delivery and return shipping fees

🔄 Exchange Process

1. Contact customer service

2. Confirm your case meets the exchange policy

3. Prepare the complete product and invoice, and write your reason for exchange

4. Send to:
   　Customer Service Dept.
   　Liang Dian Biotech Co., Ltd.
   　1F, No. 15, Ln. 75, Sec. 1, Heping E. Rd., Da’an Dist., Taipei City 106, Taiwan
   　Tel: +886-2-2391-0779

🔙 Return Process

Please mail your return to:
Customer Service Dept.
Liang Dian Biotech Co., Ltd.
1F, No. 15, Ln. 75, Sec. 1, Heping E. Rd., Da’an Dist., Taipei City 106, Taiwan
Tel: +886-2-2391-0779