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To make your shopping experience easier and more secure, Liang Dian Biotech Co., Ltd. offers a 7-day product inspection period (including weekends), starting from the date you receive your item(s), in accordance with Taiwan’s Consumer Protection Act.
If you wish to return an item, please contact our customer service within 7 days and provide the following information:
Name
Order number
Phone number
Product name for return/exchange
Reason for return/exchange (with photo evidence)
Our team will assist you with the return or exchange process after confirming the item is complete and eligible.
※ If you've received a printed invoice, please return it along with the product.
To qualify for a return, items must:
Be unused and unopened
Be free from any human-caused damage (stains, malfunctions, scratches, etc.)
Include the original packaging, including the outer box
Be in resalable condition
If you are unsure whether your item qualifies, please contact our customer service team.
The issue was caused by us (e.g. wrong item, damaged packaging during shipping, product defect)
You changed your mind (e.g. dislike of style, not what you expected) — returns still accepted within 7 days
Over 7 days have passed since receiving the item
Product has been opened or used, or shows human-caused damage (e.g. stains, malfunctions, wear, scratches)
Outer box has minor creases that don’t affect product quality
Packaging is incomplete, or invoice/accessories are missing
Return is deemed malicious or excessive
Repeat returns of the same item due to personal reasons (future returns may be declined)
The item was returned to us because it wasn’t picked up at a convenience store on time; reshipping will require additional delivery and return shipping fees
Contact customer service
Confirm your case meets the exchange policy
Prepare the complete product and invoice, and write your reason for exchange
Send to:
Customer Service Dept.
Liang Dian Biotech Co., Ltd.
1F, No. 15, Ln. 75, Sec. 1, Heping E. Rd., Da’an Dist., Taipei City 106, Taiwan
Tel: +886-2-2391-0779
Please mail your return to:
Customer Service Dept.
Liang Dian Biotech Co., Ltd.
1F, No. 15, Ln. 75, Sec. 1, Heping E. Rd., Da’an Dist., Taipei City 106, Taiwan
Tel: +886-2-2391-0779