Privacy Policy
Liang Dian Biotech Co., Ltd. (hereafter "the Company") respects your privacy. This Privacy Policy explains how the COCOLO website ("the Website") collects, uses, and protects your personal information in accordance with the Personal Data Protection Act.
We may revise this Privacy Policy at any time. Updates will be posted on the Website without individual notice. You may view the latest version at any time.
Purpose, Method, and Scope of Data CollectionWe collect personal information to manage customers and members, provide e-commerce services, handle product delivery, conduct analysis and marketing, and improve our services. Personal information we may collect includes your name, address, contact numbers, payment information, ID/passport number, birthdate, gender, nationality, purchase and browsing behavior (including cookies), etc.
While you can browse the Website without providing personal information, certain services may require it. Without such information, we may be unable to fulfill our obligations to you.
When using credit card payment, the system redirects you to the bank's secure page. We do not store your credit card information.
If you request a refund, we may ask for your bank account details for transfer purposes. This information is used solely for refunds.
We may also use cookies to enhance functionality and user experience. You may choose to accept or refuse cookies via your browser settings.
We automatically record certain technical information, such as IP address, browser type, access times, and pages viewed, for internal analysis.
Third-party advertisers or external links on the Website may have separate privacy policies. We are not responsible for their practices.
Non-personal communications (feedback, suggestions, inquiries, etc.) are not considered personal data and may be used for analysis or service improvement.
Duration, Location, and Method of Use
Duration: We may use your data during our operational period unless otherwise required by law.
Location: Your data may be used in Taiwan or in locations of our partners (logistics, payment processors, etc.).
Method: We use your data through electronic, written, telecommunication, and other necessary means to fulfill our service purposes.
We may use your data for:(1) Delivery of products and invoices(2) Marketing (email, SMS, newsletter, EDM, service updates)(3) Member services (birth gifts, points, coupons, invoices, returns)(4) Service and market analysis(5) Promotions and surveys(6) Statistical analysis of member activities(7) Personalized content and advertisement(8) Transfer of data in case of business handover(9) Other uses agreed to by the user
Your RightsUnder Article 3 of the Personal Data Protection Act, you have the right to:
Access or review your data
Request correction or supplement of your data
Request deletion or suspension of data use
You may contact our customer service or email us to exercise your rights. However, withdrawing your consent may result in the suspension or termination of services.
Data DisclosureYour data may be shared with our business partners, logistics, payment processors, and other parties as needed. We do not sell or lease your data except:
When legally required
To fulfill services you request
In emergencies to protect life or property
With your consent
In case of business transfer
Data StorageAll data is securely stored and access is restricted to authorized personnel only.
Data SecurityWe use reasonable technical and organizational measures to protect your data.
User ResponsibilitiesPlease safeguard your account and password. Log out after use and avoid using public computers to prevent data theft.
Contact UsIf you have questions about this Privacy Policy, please contact us via the "Contact Us" form or email: service@cocolo.com.tw.
Version: 2023.01
